Dell Perot Systems is a worldwide provider of information technology services
and business solutions to a broad range of clients. 

Required Skills 
4+ years of experience in bilingual PC and peripheral (i.e. printers)
installation, troubleshooting and repair with customer facing role 
4+ years On site support with expertise on Hardware issues
Supporting desktop applications in a Local Area Network/Wide Area Network
environment Windows 2000 and XP desktop operating systems 
M/S Office XP and 2003 applications 
Willingness to update skills and knowledge as new technologies and/or
applications are introduced into the environment 
Documentation of technical processes and procedures
Prior experience in a customer facing role. 

Desired Skills 
Clarifying, prioritizing, and resolving Information Technology issues. 
Identifying and executing appropriate problem solving steps. 
Understanding customer expectations and needs by helping the non-technical
customer verbalize issues. 
Handling complaints and difficult customers in a positive way. 
Customer-oriented telephone and email/chat abilities that respond quickly,
competently and patiently to customer requests or issues.
Provide technical support remotely by working directly with end-users over the
phone or through email/chat to gather information, evaluate options, and resolve
technical problems with computer hardware and software. 

Minimum Certifications or Other Professional Credentials:
A+ 
Microsoft Certified Professional
English expertise 

More about Dell Perot Systems
Dell Perot Systems is a unit of Dell Services, a new business organization
formed by the acquisition of Perot Systems by Dell. Dell Services will develop
and deliver a best-in-class suite of end-to-end IT services and business
solutions that reduce IT complexity and lower costs for customers. The
acquisition extends Dell Services into hosting, consulting, applications and
business-process outsourcing, and expands Dell’s existing managed and
modular services. Dell Services’ customers span global corporations,
government agencies, healthcare and educational institutions, and small and
medium enterprises.  

Dell Services will be one of the world’s largest technology services
organizations with more than 41,000 experienced and skilled technology and
business services professionals and revenue of approximately $8 billion from
enhanced services.  Dell Services’ values are centered on acting with
integrity at all times, exhibiting a passion for serving our customers and
displaying a strong work ethic while working effectively as a team.  Our
employees are committed to winning and to our company’s success. 

Dell Services is committed to Equal Employment Opportunity. It is the policy of
Dell Services to encourage and support equal employment opportunity for all
associates and applicants for employment without regard to sex, race, color,
ancestry, religious creed, national origin, pregnancy, physical disability,
mental disability, medical condition, age, marital status, political
affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.