Dell Perot Systems is a worldwide provider of information technology services
and business solutions to a broad range of clients. 

Required Skills:
3+ years on support & troubleshooting to Windows Servers
3+ years on support & troubleshooting to Network issues and protocols 
Understanding of TCP/IP networking. 
Understanding of Windows operating systems. 
Server patching knowledge
Excellent customer facing role skills
WSUS, SMS or Altiris Intermediate knowledge
Must have ability to resolve a wide range of technical issues. 
Support experience in a software company providing technical support to IT
organizations and end users. 
Excellent problem solving and strong communication skills. English minimum 80%

Desired Skills:
ITIL Fundamentals 
Automated Configuration Management tools such as Silverback, 
BMC CM/MarimbaA 
Some programming background highly desired. 
Knowledge of the following: VPN, SMTP, HTTP, SNMP, Syslog, DNS, FTP, TELNET,
Terminal Services,and internet protocols . 
Experience with DHTML, XML, XSLT.At least 2-3 years of customer Scripting 
Must be able to relate technical issues and requirements to business issues and
vice versa and be able to communicate these to non-technical associates and
customers.
Knowledge of SQL.

Minimum Certifications or Other Professional Credentials:
Certification in windows (MSCE) or networking (CCNA) (Desired)

More about Dell Perot Systems
Dell Perot Systems is a unit of Dell Services, a new business organization
formed by the acquisition of Perot Systems by Dell. Dell Services will develop
and deliver a best-in-class suite of end-to-end IT services and business
solutions that reduce IT complexity and lower costs for customers. The
acquisition extends Dell Services into hosting, consulting, applications and
business-process outsourcing, and expands Dell’s existing managed and
modular services. Dell Services’ customers span global corporations,
government agencies, healthcare and educational institutions, and small and
medium enterprises.  

Dell Services will be one of the world’s largest technology services
organizations with more than 41,000 experienced and skilled technology and
business services professionals and revenue of approximately $8 billion from
enhanced services.  Dell Services’ values are centered on acting with
integrity at all times, exhibiting a passion for serving our customers and
displaying a strong work ethic while working effectively as a team.  Our
employees are committed to winning and to our company’s success. 

Dell Services is committed to Equal Employment Opportunity. It is the policy of
Dell Services to encourage and support equal employment opportunity for all
associates and applicants for employment without regard to sex, race, color,
ancestry, religious creed, national origin, pregnancy, physical disability,
mental disability, medical condition, age, marital status, political
affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.