DELL PEROT SYSTEMS CORPORATION is a worldwide provider of information technology services and business solutions to a broad range of clients. It is currently looking for a Exchange Server Administrator to join our team. Required Skills • Microsoft Exchange 2000/2003/2007 • Microosft Windows /Windows Server 2000/2003/Active Directory • Microsoft Outlook 2003/2007client/server interoperability • SMTP, mail routing, DNS, wireless messaging (Blackberry BES) • Excellent problem solving and analysis skills. • Ability to work diplomatically and effectively with customers at all levels of the organization • Organized and able to prioritize multiple tasks Desired Skills • 5+ years experience with support of medium/large enterprise IT. Supports accounts by assisting in technical presentations, evaluating customer capabilities and needs, collecting data to be used in performing competitive analysis, and suggesting sales strategies for standard products and services. • Prepares select portions of proposals, performs benchmark studies and conducts demonstrations. May support more senior Associates on major accounts. • Develops software solutions to problems with complex features. Investigates and resolves problems on standard systems and applications. Resolves standard problems referred by lower level specialists. Job Responsibilities Field incoming calls and emails from external customers. Builds, implements, and manages products/solutions for hosted and remotely managed Messaging Environments. Maintains Messaging infrastructure including performing Messaging server administration and Messaging client troubleshooting and resolution based on documented support procedures. Perform investigation and root-cause analysis on support incidents not covered by Knowledge Base. Tests, configures, and deploys operating system/software including Service Packs, upgrades, hot fixes, etc. Integrates Exchange with wireless technologies such as Blackberrys. Analyzes and improves efficient Messaging delivery strategies. Log and track incidents using support tools. Assist customers who are using Dell SaaS products in business continuity events. Deliver product training to customers based on written instructions. Identify opportunity to grow the customer relationship. Author and review Knowledge Base articles This job description is not intended to be all-inclusive, and candidate may also perform other reasonably related business duties as assigned by the supervisor and other management as required. Perot Systems may need to revise or change job duties as the need arises. Additional Required Skills: •Working knowledge of anti-virus and anti-spam filtering solutions. •Working knowledge of security issues surrounding network computing. •Experience with one of more of the following preferred: telephony, business continuity/disaster recovery, and Software-as-a-Service (SaaS). Other industry certifications also encouraged. Must work well within a team and possess strong written and oral communication skills. Must be able to operate independently in the absence of strict guidance to correct issues and improve the environment. Applicant must be familiar with the use of a ticketing system and be able to acknowledge tickets in a timely manner, respond to inquiries promptly, communicate with other internal teams, and do quality work on each ticket. Ensure that critical problems are quickly communicated to your team leader. Candidate will need to ensure that all workload is completed on time. This individual should be flexible in accommodating customer requirements and possess a drive to provide a high level of customer service, which includes working a flexible schedule that can be dictated by support issues. Must possess strong problem solving and troubleshooting skills in the small to mid-size business environments, being able to logically step through issues and troubleshoot problems by thinking outside of the box and being creative with solutions. Must be able to relate technical issues and requirements to business issues and vice versa and be able to communicate these to non-technical associates and customers. work shift - rotational Typically, the Analyst level participates in development of innovative and cost effective solutions to customer problems, using integrated data processing and communication solutions. Works with more senior team members in performing research and feasibility studies, tradeoff analyses, operation studies, design reviews, and technical briefings with clients. Answers customer inquiries regarding technical issues. Provides training and assistance to less experienced staff. Requires 2-4 years of progressive experience applying 1-2 integration technologies, or the equivalent combination of education and experience. Installs software and associated updates. Follows established parameters for configuration, testing, and debugging. Performs system design, development and installation of applications, and use of drivers Microsoft Windows/Exchange certification. Experience with IT Service Management framework (ITIL v3) preferred. Please if you have all the skills required and are interested send your resume in English to the below e-mail: