PEROT SYSTEMS CORPORATION is a worldwide provider of information technology
services and business solutions to a broad range of clients. It is currently
looking for a Exchange Server Administrator to join our team.

Required Skills
•	Microsoft Exchange 2000/2003/2007
•	Microosft Windows /Windows Server 2000/2003/Active Directory 
•	Microsoft Outlook 2003/2007client/server interoperability 
•	SMTP, mail routing, DNS, wireless messaging (Blackberry BES) 
•	Excellent problem solving and analysis skills. 
•	Ability to work diplomatically and effectively with customers at all
levels of the organization
•	Organized and able to prioritize multiple tasks
Desired Skills
•	5+ years experience with support of medium/large enterprise IT. Supports
accounts by assisting in technical presentations, evaluating customer
capabilities and needs, collecting data to be used in performing competitive
analysis, and suggesting sales strategies for standard products and services. 
•	Prepares select portions of proposals, performs benchmark studies and
conducts demonstrations. May support more senior Associates on major accounts. 
•	Develops software solutions to problems with complex features.
Investigates and resolves problems on standard systems and applications.
Resolves standard problems referred by lower level specialists.

Job Responsibilities
Field incoming calls and emails from external customers. 
Builds, implements, and manages products/solutions for hosted and remotely
managed Messaging Environments. Maintains Messaging infrastructure including
performing Messaging server administration and Messaging client troubleshooting
and resolution based on documented support procedures. Perform investigation and
root-cause analysis on support incidents not covered by Knowledge Base. Tests,
configures, and deploys operating system/software including Service Packs,
upgrades, hot fixes, etc. Integrates Exchange with wireless technologies such as
Blackberrys. Analyzes and improves efficient Messaging delivery strategies. Log
and track incidents using support tools. Assist customers who are using Dell
SaaS products in business continuity events. Deliver product training to
customers based on written instructions. 
Identify opportunity to grow the customer relationship. Author and review
Knowledge Base articles 

This job description is not intended to be all-inclusive, and candidate may also
perform other reasonably related business duties as  assigned by the supervisor
and other management as required. Perot Systems may need to revise or change job
duties as the need arises. 

Additional Required Skills: 
•Working knowledge of anti-virus and anti-spam filtering solutions. 
•Working knowledge of security issues surrounding network computing. 
•Experience with one of more of the following preferred: telephony,
business continuity/disaster recovery, and Software-as-a-Service (SaaS). 

Other industry certifications also encouraged. Must work well within a team and
possess strong written and oral communication skills. Must be able to operate
independently in the absence of strict guidance to correct issues and improve
the environment. Applicant must be familiar with the use of a ticketing system
and be able to acknowledge tickets in a timely manner, respond to inquiries
promptly, communicate with other internal teams, and do quality work on each
ticket. Ensure that critical problems are quickly communicated to your team
leader. Candidate will need to ensure that all workload is completed on time. 

This individual should be flexible in accommodating customer requirements and
possess a drive to provide a high level of customer service, which includes
working a flexible schedule that can be dictated by support issues. Must possess
strong problem solving and troubleshooting skills in the small to mid-size
business environments, being able to logically step through issues and
troubleshoot problems by thinking outside of the box and being creative with
solutions. Must be able to relate technical issues and requirements to business
issues and vice versa and be able to communicate these to non-technical
associates and customers. 

work shift - rotational 

Typically, the Analyst level participates in development of innovative and cost
effective solutions to customer problems, using integrated data processing and
communication solutions. Works with more senior team members in performing
research and feasibility studies, tradeoff analyses, operation studies, design
reviews, and technical briefings with clients. Answers customer inquiries
regarding technical issues. Provides training and assistance to less experienced
staff. Requires 2-4 years of progressive experience applying 1-2 integration
technologies, or the equivalent combination of education and experience.

Installs software and associated updates. Follows established parameters for
configuration, testing, and debugging. Performs system design, development and
installation of applications, and use of drivers Microsoft Windows/Exchange
certification. 
Experience with IT Service Management framework (ITIL v3) preferred. 

Please if you have all the skills required and are interested send your resume
in English to the below e-mail: